dkstainless.com.au uses cookies to help give you the best possible user experience. By continuing to browse this site you give consent for cookies to be used. To find out more about cookies and how to manage them click here.

RETURNS & WARRANTY

RETURNING YOUR PURCHASE

If you aren't satisfied with your purchase, you may return your good/s within thirty (30) days of ordering your good/s. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For full details on how to return your purchase email us at dkstainless@outlook.com

OUR POLICY

Goods should be returned unused. Returns that are damaged or soiled may not be accepted and may be returned to the customer. To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at dkstainless@outlook.com

FAULTY GOODS

Goods are faulty if they are received damaged or have a manufacturing fault. Faulty goods must be returned within one (1) week of purchase. For full details on how to return a faulty good please email us at dkstainless@outlook.com

SHIPPING 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When shipping an item, please consider using should consider using a trackable shipping service such as Australia Post. We don’t guarantee that we will receive your returned item.

WARRANTY 

All products are warranted against any manufacturing faults for four (4) months from the date of purchase. Any damages caused by improper installation or misuse including damaged caused by pets or foreign objects will void the warranty. Please note if your stainless steel hose or float valve requires replacing after the four months has passed, this will be at the expense of the customer and not DK Stainless.