Returns & Shipping

All goods must be returned unused. Returned items that are damaged or soiled by improper installation or misuse may not be accepted and returned to the customer. 

To complete your return, we require a receipt or proof of purchase (i.e., Order Number, Order Confirmation etc.).

Shipping costs are non-refundable, and you will be responsible for any shipping costs incurred with returning your purchase.

When returning your items, you must notify us and ensure there is a postal tracking number as we cannot be held liable for any items lost in transit.

If you wish to change your order, you must contact our team at info@dkstainless.com.au immediately or within twenty-four (24) hours of purchasing.

We cannot accept any order cancellation requests made after one (1) hour of order placement as your order will have already been processed through our system.

If you wish to cancel your order after the one (1) hour of purchasing, you are required to follow the returns and refunds processes as detailed below in RETURNING YOUR PURCHASE and REFUNDS AND EXCHANGES.

Goods are deemed faulty if they are received damaged or have any manufacturing faults or defects.

Any faulty goods must be returned within one seven (7) days of delivery and will be either replaced or refunded. You will be notified once the returned goods are received and inspected by our team.

Any damages, faults, and defects caused by improper installation or misuse of products (including damages caused by pets or foreign objects) is not covered by our Returns and Shipping, and Product Warranty policies.

For full details on how to return faulty or damaged items please get in contact with our team at info@dkstainless.com.au

If you are not satisfied with your purchase, you may return your goods within thirty (30) days of order confirmation.

If thirty (30) days have passed since your purchase, we cannot offer any refunds or exchanges.

For full details on how to return your purchase please get in contact with our team at info@dkstainless.com.au

You will be notified on the approval status of your refund once the returned goods are received and inspected by our team.

If you are approved, you will be refunded the cost of the item excluding the original shipping costs, as all shipping costs are non-refundable.

Your refund will be processed and applied to your credit/debit card or original method of payment.

Our Returns and Shipping, and Product Warranty policies do not allow for exchanges as most of our items are custom and subject to our customers individual needs (i.e., Water Inlet Side etc.).

If you are intending on exchanging or swapping your purchased goods you are required to follow our returns and refunds processes detailed above in RETURNING YOUR PURCHASE and REFUNDS AND EXCHANGES.

If you have not received a refund, please double check your bank, credit provider or PayPal account before getting in contact with our team.

Refunds may take up to and anywhere between seven to ten (7-10) business days to be processed depending on your payment method, bank and/or credit provider.

If your refund has taken any longer than ten (10) business days, please contact with our team at info@dkstainless.com.au